Privacy Policy & POPIA

Privacy Policy

Effective Date: 3 July 2025

At Leanne Steyn Therapy, we respect your right to privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Protection of Personal Information Act (POPIA) and other applicable privacy laws in South Africa. By using www.leannesteyntherapy.co.za, you agree to the practices described below.

1. Information We Collect

We collect and process personal information that is necessary to provide you with therapeutic services and a quality website experience. This may include:

  • Personal details (name, email address, phone number, or any information you provide through our contact form, email, or phone).

  • Appointment details (preferred dates, times, and session-related notes you choose to share).

  • Technical data (such as IP address, browser type, and usage data via cookies)

2. Purpose for Collection (POPIA Section 13)

Your personal information is collected for the following lawful purposes:

  • To respond to your enquiries and provide therapy services.

  • To manage bookings and appointments.

  • To improve our website and service offerings.

  • To comply with legal and regulatory obligations.

We only collect personal information that is adequate, relevant, and not excessive for these purposes.

3. Consent (POPIA Section 11)

By submitting your personal information via our website, email, or telephone, you consent to us processing it for the purposes described in this policy. Where required, we will obtain explicit consent.

You may withdraw your consent at any time by contacting hello@leannesteyntherapy.co.za, subject to legal and contractual restrictions.

4. Sharing of Personal Information

We do not sell or rent your personal information. Your information may be shared with trusted service providers (such as our web hosting company or email service) who assist us in operating the website or providing services, and who are bound by confidentiality and data protection obligations.

Where required by law, we may disclose your personal information to regulators or authorities.

5. Data Security (POPIA Section 19)

We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, destruction, use, modification, or disclosure.

6. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you.

  • Correct inaccurate, irrelevant, or outdated information.

  • Request deletion of your personal information where permitted by law.

  • Object to processing under certain circumstances.

  • Withdraw consent where processing is based on consent.

To exercise these rights, please email us at hello@leannesteyntherapy.co.za

7. Cookies and Analytics

Our website may use cookies to enhance functionality and collect anonymous analytics data. You can modify your browser settings to refuse cookies if you prefer.

8. Links to External Sites

Our site may contain links to other websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the updated date.

10. Contact Details for POPIA Queries

If you have any questions about this policy or wish to exercise your POPIA rights, please contact:
Leanne Steyn Therapy
Email: hello@leannesteyntherapy.co.za
Website: www.leannesteyntherapy.co.za